Harga CALL CENTER

MATRIX TAPI Call Center Application -------------------------------------------------------- 1.Supp ort TAPI Compliant PBXes systems ( included Asterisk using TAPI driver) 2. Windows Service Application 3. Real-time Counter boards -Active Counters -Cummulative Counters -Peak Counters 4. Auto-Reset Daily Counter 5. Data Maintenance Scheduler 6. E-mail notifications 7. SMS notifications 8. Smart routings - By longest logout time - By Most frequent logout - By fewest time incoming - By shortest time incoming 9. Trouble ticket handling 10. 2 automatic trouble ticket escalations 11. Acknowledge requester when ticket created 12. Acknowledge requester when ticket updated 13. Acknowledge requester when ticket closed. 14. Automatic lock ticket in number of day specified. 15. Real-time call monitor 16. Real-time agent status 17. Daily Reporting scheduler 18. Agent performance reports 19. Group performance reports 20. System performance reports 21. Picture caller-id 22. Dashboards 23. Customer phone-book with Static Google Maps Integrations 24. Multi-level user security 25. Web customer self service 26. Web customer registration 27. Web customer forgot password 28. Caller Id based routing 29. Knowledge base 30. Online Customer Support Status Viewer 31. Alarm when No Customer Support Available